Delivery & Refunds

Postage and packaging

Once we have received your order it will be packed with care and on its way to you!  If your order is a gift we can always write a handwritten note on one of our little Promise In Store information postcards. Please choose this option at checkout for a small extra charge.

Shipping

We ship all over UK mainland, the Highlands and Islands, Scilly Isles and the Isle of Man.  Wherever possible we aim to have all of our orders shipped within 48 hours by Royal Mail and this should then take 1-3 days to arrive.

If you need something urgently or would like to enquire about International Shipments please email us.

Free local delivery

We are based in Wandsworth and very happy to offer a free delivery service to local residents.  Please select this option at checkout and we will be in touch as soon as we’ve received your order.

Refunds

If for any reason you have changed your mind, we offer full refunds (excluding p&p cost) on any item that is returned to us within 14 days of the date of delivery.  We ask that you return the product/s to us unused and in the same condition you received it/them, along with your proof of purchase.   

To arrange a refund please email info@promiseinstore.org with your reasons for return.   All refunds will be processed within 7 working days of the return being received and refunds will be made via the original payment method. 

Please note, we can’t accept refunds on any food items for hygiene reasons.